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You have the wrong Soundhax file for your device and region, or your device is incompatible with Soundhax. Please keep in mind of the following:

  • Device refers to the actual physical device model, not the age of the console.
    • An original 3DS, original 3DS XL/LL, or 2DS is considered to be an "Old" console. A new3DS, new3DS XL/LL, or new2DS XL/LL (the ones with the c-stick and ZL/ZR buttons) is considered to be a "New" console.
  • Region refers to the region displayed in System Settings, irrespective of where the device was actually purchased.
    • U corresponds to "USA"
    • E corresponds to "EUR"
    • J corresponds to "JPN"
    • K corresponds to "KOR"
    • T corresponds to "TWN"
    • C corresponds to "CHN"
  • Soundhax is only compatible with firmwares up to 11.3 (eleven point three). Firmwares 11.4 and above (including 11.10, 11.11, 11.12, 11.13, 11.14, 11.15, and 11.16) are NOT compatible.

Go to soundhax.com

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